Microsoft 365 Administration
User and group administration, licensing, mailbox administration, Exchange configuration, Outlook support, and Microsoft 365 service administration.
Explore lab overviewBC TechTrail / Technology portfolio & IT services
Practical IT.
Modern cloud skills.
Secure technology.
Professional IT support experience, academic education, and hands-on technical practice across Microsoft 365, networking, endpoints, cloud infrastructure, and security — with practical support for individuals and small businesses.
Greater Houston, Texas · Remote & on-site support
A connected IT foundation
IT Support & NetworkingMicrosoft 365 & EndpointsAzure & Hybrid InfrastructureCloud & Security FocusBuilt. Configured. Documented.
Projects that deepen the practice.
Projects expand on professional experience through structured training and independent hands-on environments. Explore safe lab work, technical documentation, and practical lessons.
Microsoft Intune & Autopilot
Windows device enrollment, configuration profiles, compliance policies, application deployment, Windows Update policies, BitLocker, Defender, endpoint security, and Windows Autopilot.
Explore lab overviewMicrosoft Azure
Azure virtual machine provisioning, cloud resources, remote access, configuration, administration, and troubleshooting.
Explore lab overviewHybrid Active Directory & Microsoft Entra ID
On-premises Active Directory integration with Microsoft 365 and Microsoft Entra ID, directory synchronization, synchronized users and groups, and hybrid identity administration.
Explore lab overviewWindows Server Infrastructure
Active Directory Domain Services, DNS, DHCP, Group Policy, file services, NTFS permissions, shared folders, network drives, and user access management.
Explore lab overviewEndpoint & Identity Security
Microsoft Defender, BitLocker, security policies, compliance, identity controls, device protection, recovery procedures, and access management.
Explore lab overviewTwo sides of the same work
Systems knowledge. Practical support.
Understand the environment.
Explore systems across IT support, networking, Microsoft 365, endpoints, cloud, and hybrid infrastructure.
View technical skills ↗Work through the problem.
Connect hands-on configuration with troubleshooting, testing, careful changes, and documentation.
About BC TechTrail ↗Document what works.
Maintain useful technical notes, walkthroughs, troubleshooting findings, and lessons from hands-on labs and projects.
Visit the journal ↗For individuals & small businesses
Need IT support?
Computer issues, Microsoft 365 setup, new devices, or a network that needs attention. Describe what you need, and request a quote.