Technical capabilities

A connected IT toolkit.

Skills developed through professional IT experience, structured training, and independent hands-on environments, organized by the systems they support.

Operating Systems & End-User Support

Windows 10 & 11Windows ServermacOSLinuxDesktop & Laptop SupportHardware & Software TroubleshootingRemote SupportPrinter & Peripheral SupportApplication TroubleshootingUser Account Support

Microsoft 365 & Collaboration

Microsoft 365 AdministrationExchange Online AdministrationSharePoint OnlineMicrosoft TeamsTeams AdministrationMicrosoft Teams PhoneMicrosoft OutlookUser & Group AdministrationLicense AdministrationMailbox AdministrationSharePoint PermissionsDocument Libraries

Endpoint Management

Microsoft IntuneWindows AutopilotWindows 365 Cloud PCDevice EnrollmentDevice ConfigurationCompliance PoliciesApplication DeploymentWindows Update ManagementBitLockerMicrosoft DefenderEndpoint Security

Microsoft Azure & Cloud

Microsoft AzureAzure Virtual MachinesVirtual Machine ProvisioningWindows 365 Cloud PC ProvisioningAzure Virtual NetworksSubnetsNetwork Security GroupsPublic & Private IP AddressingAzure DNSVPN ConnectivityCloud Resource ManagementCloud Identity

Identity & Hybrid Environments

Active DirectoryMicrosoft Entra IDMicrosoft Entra ConnectHybrid IdentityActive Directory & Microsoft 365 IntegrationDirectory SynchronizationUser & Group SynchronizationIdentity & Access ManagementConditional AccessGroup Policy

Security, Compliance & Data Protection

Microsoft PurviewData Loss PreventionSensitivity LabelsRetention PoliciesInformation ProtectionMicrosoft DefenderEndpoint SecurityIdentity SecurityZero TrustCloud SecurityCybersecurity

Networking

TCP/IPLAN/WANWi-FiRoutingNATVLANsDNSDHCPVPNNetwork Connectivity TroubleshootingNetwork Device Configuration

Windows Infrastructure

Active Directory Domain ServicesDNSDHCPGroup PolicyFile ServicesShared FoldersNTFS PermissionsNetwork DrivesRemote Desktop

Unified Communications & VoIP

Microsoft Teams PhoneVoIPCisco Unified Communications Manager — CUCMUser & Extension AdministrationCall RoutingVoice Endpoint ConfigurationSoftphonesVoice Troubleshooting

Virtualization

Hyper-VVirtual MachinesVirtual NetworkingVirtual Infrastructure

IT Service Management

ServiceNowIncident ManagementIT TicketingTroubleshootingTechnical DocumentationUser SupportIncident Resolution

Administration & Automation

PowerShellWindows AdministrationCommand-Line Troubleshooting

See the skills in context