Technology from both sides
Building and managing IT environments. Helping people solve everyday technical problems.
BC TechTrail is my professional technology portfolio and a place where I share hands-on IT projects, technical knowledge, troubleshooting experience, and practical technology solutions.
My experience covers Windows, macOS, Linux, Microsoft 365, networking, endpoint management, identity and access management, virtualization, cloud technologies, collaboration platforms, VoIP, IT service management, and security.
My technical foundation combines professional IT support experience, academic education, structured IT training, enterprise-style personal labs, and documented projects. Professional work includes user support, troubleshooting, endpoint deployment, ticket documentation, and escalation.
Training and personal labs are separate from employment. They provide independent environments to configure, integrate, test, troubleshoot, secure, and document technologies in depth. Public project write-ups describe these safe environments, not employer or client systems.
My current foundation is centered around IT support, Microsoft technologies, networking, endpoint management, cloud infrastructure, and identity. My long-term direction is increasingly focused on cloud infrastructure, cybersecurity, identity security, cloud security, and cloud architecture.
I also provide practical technology assistance for individuals and small businesses in Greater Houston, with remote support where the work can be completed remotely.
Experience, education & practice
Professional IT experience, academic foundations, and hands-on technical practice across modern enterprise technologies.
Hands-on IT support experience across Windows, macOS, Linux, Microsoft 365, Active Directory, Microsoft Entra ID, hardware and software troubleshooting, endpoint deployment, VoIP, VPN, Wi-Fi, printers and peripherals, user support, technical troubleshooting, ticket documentation, and escalation.
Foundation in systems, networking, cloud, infrastructure, security, and information technology operations.
Adds a business, analytical, and organizational perspective that complements technology, operations, and small-business IT environments.
Hands-on practice across Microsoft 365, Azure, Intune, Autopilot, Windows Server, Active Directory, Entra ID, hybrid identity, networking, Exchange Online, SharePoint, Teams Phone, VoIP, virtualization, ServiceNow, endpoint management, and security.
Industry-recognized credentials across networking, Microsoft cloud, and IT support.