Inside the environment.

Microsoft 365 Administration

User and group administration, licensing, mailbox administration, Exchange configuration, Outlook support, and Microsoft 365 service administration.

Exchange Online Administration

Mailbox administration, user configuration, email services, Exchange settings, and Outlook support.

SharePoint Online

SharePoint sites, document libraries, permissions, access management, file sharing, and collaboration.

Microsoft Teams & Teams Phone

Teams administration, users, calling features, Teams Phone, voice services, call routing, and communications troubleshooting.

Structured IT Training Lab

VoIP / CUCM

VoIP administration, Users, Extensions, Endpoints, Call configuration, Voice troubleshooting.

Microsoft Intune & Autopilot

Windows device enrollment, configuration profiles, compliance policies, application deployment, Windows Update policies, BitLocker, Defender, endpoint security, and Windows Autopilot.

Windows 365 Cloud PC

Cloud PC provisioning, user assignment, access, and cloud-based desktop administration.

Microsoft Azure

Azure virtual machine provisioning, cloud resources, remote access, configuration, administration, and troubleshooting.

Azure Networking

Virtual Networks, subnets, Network Security Groups, public and private IP addressing, Azure DNS, and VPN connectivity.

Hybrid Active Directory & Microsoft Entra ID

On-premises Active Directory integration with Microsoft 365 and Microsoft Entra ID, directory synchronization, synchronized users and groups, and hybrid identity administration.

Microsoft Purview

Data protection, compliance, sensitivity labels, retention, information protection, and Data Loss Prevention.

Structured IT Training Lab

Windows Server Infrastructure

Active Directory Domain Services, DNS, DHCP, Group Policy, file services, NTFS permissions, shared folders, network drives, and user access management.

Networking Lab

Routing, NAT, DHCP, DNS, LAN connectivity, virtual networking, segmentation, internet connectivity, and network troubleshooting.

ServiceNow

Users, departments, assignment groups, ticket creation, incidents, support workflows, troubleshooting, documentation, and incident resolution.

Endpoint & Identity Security

Microsoft Defender, BitLocker, security policies, compliance, identity controls, device protection, recovery procedures, and access management.